GhabaKala

Cancellation & Refund Policy

We have a thorough and comprehensive Cancellation and Return Policy. Please read it entirely before placing your order, to ensure a smooth and hassle-free shopping experience.

CANCELLATION POLICY:

  • If unfortunately you have to cancel/modify an order, please do so within 1-2 hours after placing an order, by mailing us all the details at [email protected]. 
  • If you cancel your order before your package/s has been handed over to the courier service providers, we shall refund you the entire amount. If the courier service providers have already made the booking against your order, or the order/s have already dispatched, no cancellations can be made.
  • We are not liable for any delays in delivery by the Courier Company/Postal authorities. No cancellations can be made owing to the delay in receiving orders. 

RETURN POLICY:

We take great care in ensuring the quality of our products and hence DO NOT TAKE RETURNS on a purchase unless the product received by you is damaged. In the event of a return, the buyer shall have to bear the shipping cost from the destination to Ghabakala warehouse. 

Please note that WE DO NOT PROVIDE FOR RETURN COURIER PICK UP FACILITY. 

Incase of damaged items to be returned/exchanged/refunded, following conditions must be met:

  • A Return request must be raised within 72 hours of receiving the product by mailing us on ghabakala@gmail.com with your order ID and other necessary information.
  • All returned products should be completely unused and unhampered.
  • All original packaging of the product should be intact and no damage done to either the product or its packaging.

Certain scenarios where we will NOT be able to support Exchange/Returns:

  • Exchange/Return request is made outside the specified time frame of 72 hours.
  • Product is damaged because of use or product is not in the same condition as you had received.
  • Product is damaged due to non-adhrerence to the wash and care instructions.
  • Products with tampered or missing price tags or blouse fabric cut out from the saree.
  • Items that are returned without the original packaging and original bills.

Any returned item received by us that does not meet the above-mentioned conditions, will not be accepted and will be returned back to the customer at their expense. No amount will be reimbursed in this case.

EXCHANGE AND REFUND POLICY:

  • We offer exchanges on sizes. Exchange should be initiated within 72 hours of delivery.
  • For exchanges, please drop a mail to ghabakala@gmail.com with your order ID and other key information, within 72 hours of your receiving the product. It would be great if you add a line which explains the reason of return, so that we can take that into consideration and work towards improving it.
  • Once confirmed over e-mail from our end, please ship the product back to us within 7 days at the address mentioned below:

         Ghabakala,
         Plot no. 17, Sanket Colony,
         Near Arun Colony, Vidyut Nagar,
         V.M.V. Road,
         Amravati,
         Maharashtra-444604,
         Contact Number- +91-8999615243

  • In the event of a return/exchange, the buyer shall have to bear the shipping cost from the destination to Ghabakala warehouse as we do not provide  for return courier pick up facility.
  • After the product arrives back to us, it would go for a thorough quality check  and only after it’s approved; it’ll be eligible for exchange.
  • Refunds and shipping re-imbursements would be processed within 7-10 days after the product is cancelled/received by us.
  • Refunds will be made in the same form as the payment is received.
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